MISSING MODS – SHIPPING POLICY

Last updated: 12 September 2026

This Shipping Policy explains how Missing Mods processes, dispatches and delivers orders placed through our website.

Nothing in this policy affects any statutory rights you may have under applicable consumer law.

1. Where We Ship From

All Missing Mods orders are dispatched from the United Kingdom.

We ship both within the United Kingdom and internationally.

2. In-Stock Orders

In-stock products are normally dispatched within 3–5 working days after your order has been successfully processed and payment has cleared.

The 3–5 working day period refers to the time before dispatch and does not include the delivery carrier’s transit time.

Delivery times after dispatch will vary depending on:

• the delivery service selected;

• the destination;

• the carrier;

• customs processing where applicable; and

• circumstances outside our reasonable control.

3. Pre-Order Products

Pre-order products are products that are not currently available for immediate dispatch.

Where available, an estimated dispatch timeframe will be displayed on the individual product page.

All pre-order dispatch dates are estimates only and may change due to:

• manufacturing delays;

• supplier delays;

• production issues;

• shipping delays;

• product availability; or

• other circumstances outside our reasonable control.

If a significant delay occurs, we will make reasonable efforts to contact affected customers and provide an update.

Nothing in this section limits any cancellation or other statutory rights that may apply where a product is significantly delayed or cannot be supplied.

4. Made-to-Order and 3D-Printed Products

Many Missing Mods products are manufactured using 3D printing or are made to order.

Manufacturing may begin after your order has been placed.

Production times may vary depending on:

• current order volume;

• demand;

• manufacturing time;

• material availability; and

• product availability.

Where an estimated production or dispatch timeframe is provided, it should be treated as an estimate rather than a guaranteed delivery date.

5. Delivery Times

Once your order has been handed to the delivery carrier, delivery times are outside our direct control.

Missing Mods will make reasonable efforts to assist customers with delivery problems, but we cannot guarantee a specific carrier delivery date.

Carrier estimates should therefore be treated as estimated delivery times only.

6. Delivery Delays

Occasionally, deliveries may be delayed due to circumstances beyond our reasonable control.

These may include:

• postal or courier disruption;

• customs delays;

• severe weather;

• natural disasters;

• supplier shortages;

• manufacturing equipment failure;

• power outages;

• cyber incidents;

• government restrictions;

• changes in law or regulation;

• industrial disputes; or

• other circumstances outside our reasonable control.

Where such circumstances occur, we will make reasonable efforts to minimise the impact and keep affected customers informed where appropriate.

7. Lost or Delayed Parcels

If your order is significantly delayed or you believe it may have been lost in transit, please contact us at:

modsmissing@gmail.com

Please include:

• your name;

• order number; and

• any relevant delivery or tracking information.

We will make reasonable efforts to investigate the matter with the relevant delivery carrier.

Nothing in this policy removes any statutory rights you may have where goods are not delivered.

8. International Shipping

Missing Mods ships internationally.

Customers ordering from outside the United Kingdom are responsible for checking that the products purchased may legally be:

• imported;

• possessed;

• installed; and

• used

in the destination country.

We may refuse to ship particular products to certain countries where we reasonably believe that doing so may breach:

• applicable law;

• export restrictions;

• import restrictions; or

• safety requirements.

9. Customs, Import Duties and Taxes

International orders may be subject to additional charges imposed by the destination country or delivery carrier.

These may include:

• customs duties;

• import taxes;

• VAT or equivalent taxes;

• customs clearance charges;

• carrier handling fees; and

• other import-related charges.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

Missing Mods has no control over customs authorities, import charges or customs-processing times.

Any such charges are imposed by the relevant authorities or carrier and are separate from the amount paid to Missing Mods.

10. Customs Delays

International deliveries may occasionally be delayed while being processed by customs authorities.

Missing Mods cannot guarantee how quickly an order will clear customs.

We are not responsible for delays caused solely by customs authorities or import-processing procedures, although we will make reasonable efforts to assist where appropriate.

11. Refused International Deliveries

If a customer refuses delivery because of:

• customs charges;

• import taxes;

• carrier handling charges;

• import restrictions; or

• local import requirements,

this does not automatically create a right to a refund.

Any refund will be considered in accordance with applicable consumer law and the circumstances of the particular order.

12. Incorrect Delivery Information

Customers are responsible for ensuring that the delivery information provided when placing an order is accurate and complete.

If you notice an error in your delivery information, please contact us as soon as possible at:

modsmissing@gmail.com

We cannot guarantee that delivery information can be changed after an order has been processed or dispatched.

13. Damaged Deliveries

Customers should inspect packages and products as soon as reasonably possible after delivery.

If your order arrives visibly damaged, please contact:

modsmissing@gmail.com

Where reasonably possible, please provide photographs showing:

• the outer packaging;

• the shipping label;

• the damaged area; and

• the product itself.

Please retain the original packaging until the issue has been resolved where reasonably possible.

This helps us investigate the matter with the relevant delivery carrier.

Nothing in this section affects any statutory rights you may have.

14. Shipping Restrictions

Certain products may be subject to legal, regulatory or carrier restrictions depending on the destination.

Missing Mods reserves the right not to dispatch an order where we reasonably believe that shipping the product could:

• breach applicable law;

• breach export or import restrictions;

• breach carrier requirements; or

• create an unreasonable legal, regulatory or safety risk.

Where an order is cancelled before fulfilment for these reasons, any payment received will normally be refunded.

15. Contact Us

For questions relating to shipping, dispatch, delivery delays, customs or damaged parcels, please contact:

Missing Mods
Email: modsmissing@gmail.com